One Client's Story [TGS]

When a client in Mexico needed urgent advice about Italian property law, Horacio knew exactly who to call.

Not because he had searched a directory. Because he had spent hours alongside Alberto of TGS Turin – at conference tables, in corridor conversations, in the kind of long dinners where the real professional discussions happen. He knew how Alberto thought. He knew how Alberto’s team worked. He knew that when something needed to get done, it would get done.

It was a public holiday in Italy. It didn’t matter.

Alberto and his team moved immediately. A complex problem – the kind that could have stalled the client’s plans for weeks – was resolved in days.

This particular client, Raul, had worked with Horacio’s firm for forty years. Father and son. He knew what good service looked like.

“It was amazing to receive the great support from TGS Turin, especially considering the holiday season. In a couple of days it was all set.”

What made this possible wasn’t luck, and it wasn’t a premium service tier. It was a relationship built over years – the kind that means a call gets answered on a public holiday, that a colleague asks the right questions rather than sending a generic response, that your problem is treated as their problem.

This is what borrowed trust looks like in practice. Horacio had earned Alberto’s trust. Alberto had earned Horacio’s. And when the moment came, you stepped straight into a relationship that was already warm.

Alberto, TGS Turin – the colleague Horacio called when a client needed urgent help with Italian property law.